Right of withdrawal - Right of withdrawal and consequences of withdrawal for consumers

As a consumer, you can withdraw your contractual declaration within 14 days without giving reasons in text form (email) or - if the item is handed over to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations. To comply with the withdrawal period, it is sufficient to send the withdrawal or the item in good time.

The withdrawal must be sent to:

Collsunlight s.r.o.

Dusikova 17

6380 Brno

Czech Republic

E-mail: info@kollagennatur.de

Tel: +420608374361

Consequences of withdrawal

In the event of an effective withdrawal, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or hand over the service received and the benefits (e.g. benefits of use) in whole or in part or only in a deteriorated condition, you must pay us compensation for the loss in value. You only have to pay compensation for the loss in value of the item and for the benefits derived if the use or the loss in value is due to handling of the item that goes beyond checking its properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and usual in a store. Items that can be sent as a parcel are to be returned at our risk. You must bear the regular costs of return if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed an amount of 30 euros or if, in the case of a higher price of the item, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge for you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation notice or the item, and for us when we receive it.